Tech Blueprint

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the purpose of Tech Blueprint is to communicate valuable information and share best practices to enhance your business.

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Thursday, December 11, 2014

Where do you turn when you need on-site project support? Tech Data of course!

Here’s a recent real-world example: its two days before a major holiday. Your customer wants you to upgrade over 135 servers in a production environment the day after the holiday break. The goal is to increase memory in all servers to allow for seamless deployment of a new application enhancement, within a very tight window before going live and directly into use by thousands of users. You’re on the West Coast and your customer is in the Mid-West. The work will require a minimum of six qualified technicians to report no later than 6:00 a.m., and the work must be completed by 9:00 a.m.

We needed to figure out how to come up with 6 qualified resources within such a tight time-frame. In this case, the VAR contacted Tech Data’s TDOnCall for the assist, and we delivered! Before the holiday weekend, we had provided cost, scheduling, work orders, escalation paths, and more to the VAR, and by noon on the appointed day, all systems went live without a hitch.

As a valued TD customer, you too have access to the broad support available from the TDOnCall team. Position your company as a nation-wide service provider by leveraging the resources available to help you fill the gaps in your own services line card: installation, maintenance, service parts, recycling, help desk, staff augmentation and more. Check us out at http://www.tdoncall.com, give us a call at 800-237-8931 x64257, or send us an email at tdoncall@techdata.com.

Jim Cooper, Sr. Manager Technical Services, TDOnCall/TDEducation 727-532-6020 jim.cooper@techdata.com